Svoyi.com specializes in Lace Wigs, Toupee, Hair extensions and T-partings. We devote ourselves in providing you BEST quality wigs with Reasonable price and Nice service. In order to offer you secure online shopping circumstance, we are launching ‘Free Exchange’ campaign from now. All rights to interpret are reserved by Svoyi.com.

Exchange & Return & Repair Policy

	May I exchange/ return/ repair my order?	How can I exchange/ return/ repair my wig?
Exchange policy	We are more than happy to accommodate exchanges of the wigs that have NOT been cut, tampered and altered. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.	Rush Exchange:You can place a new order and receive your refund when the original item arrives back. . Place a new order online , we will send your new purchase after payment received . When we receive the eligible returned product, we’ll issue FULL refund. No any restocking fee. Standard Exchange:you must fill in the return & exchange form to request a return for exchange within 7 days after you received the package. No exchange are processed after 7 days.After the return for exchange request has been authorized , ship the wigs and the exchange form back to the address we gave you . You are also responsible for the return shipping charge which is about $10-$20 for U.S. customer.30% restocking fee will be applied to the second-time exchange process.Clearance wig/custom order is not eligible for return or exchange.
Return policy	We are more than happy to accommodate returns of the wigs that have NOT been cut, tampered and altered. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.	You must fill in the return & exchange form to request a return for exchange within 7 days after you received the package. No return is processed after 7 days.After the return for refund request has been authorized, ship the wigs and the exchange form back to the address we gave you. You are also responsible for the return shipping charge which is cheaper if use Post Office.$30 will be deducted.Clearance wig/custom order is not eligible for return or exchange.
Repair policy	Our customers can enjoy one time of wig repairing services which worth $40-$100 .Repair Service:—Clearing the hair —Adding hair (less than 130% hair density) —Cutting the extra lace —-Adjusting the cap circumference (fore-and-aft 0.5″)	Contact first support@svoyi.com if you have any questions. Please contact our customer service before returning products because we need to make sure whether it can be repaired. And get the repair return address.After confirming your repair request, you can send the wig back.The repair time is 25-36 business daysYou are also responsible for the 2 ways shipping fees.

Privacy Policy

Svoyi.com is strongly committed to protecting your privacy and to providing a safe online experience for all our users. We take the protection of your personal data very seriously. With this privacy notice, we would like to inform you about our strict security measures and to identify what personal data is collected and discarded.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads

– Google: https://www.google.com/settings/ads/anonymous

– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Shipping & Tracking

Shipping

Svoyi delivers by UPS, DHL, FedEx, EMS or other way. It’s ok to ship to PO. Box or APO/FPO address. But it takes longer time, about 1-2 weeks.

After payment received, Svoyi.com will offer order confirmation via email within 24 hours.

Stock Lace Wigs Receiving Time:

Natural color wigs: 3-7 working days

Other color wigs: 10-15 working days

Custom Orders Receiving Time:

Normal order: 30-50 days

For ombre hair, bigger density,thin skin or silk top, needs extra 10 days.

When your wig is ready, a notification will be sent to the email address you provided. The tracking number will be attached in the email.

Canceling an order

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at support@svoyi.com as soon as possible if you’d like to cancel an order that you have just made.

Unclaimed orders

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. Unclaimed items are subjected to a 30% restocking fee or 35USD redelivery fee to cover postage costs.

Custom / Duty Fees

Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. We highly encourage customers to register an account with us to keep track of your order.

More Details, Please contact, Email: support@svoyi.com

Tracking:

Once the order is shipped out, Svoyi.com will offer you the tracking number via email.

We share a strategic cooperation relationship with the world’s largest express company UPS, FedEx and DHL. All of our packages are delivered by UPS, FedEx. DHL, EMS; you can easily track your item on the these websites

	May I exchange/ return/ repair my order?	How can I exchange/ return/ repair my wig?
Exchange policy	We are more than happy to accommodate exchanges of the wigs that have NOT been cut, tampered and altered. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.	Rush Exchange:You can place a new order and receive your refund when the original item arrives back. . Place a new order online , we will send your new purchase after payment received . When we receive the eligible returned product, we’ll issue FULL refund. No any restocking fee. Standard Exchange:you must fill in the return & exchange form to request a return for exchange within 7 days after you received the package. No exchange are processed after 7 days.After the return for exchange request has been authorized , ship the wigs and the exchange form back to the address we gave you . You are also responsible for the return shipping charge which is about $10-$20 for U.S. customer.30% restocking fee will be applied to the second-time exchange process.Clearance wig/custom order is not eligible for return or exchange.
Return policy	We are more than happy to accommodate returns of the wigs that have NOT been cut, tampered and altered. Since Human hair wigs are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW used items to be returned for the safety of all of our clients.	You must fill in the return & exchange form to request a return for exchange within 7 days after you received the package. No return is processed after 7 days.After the return for refund request has been authorized, ship the wigs and the exchange form back to the address we gave you. You are also responsible for the return shipping charge which is cheaper if use Post Office.$30 will be deducted.Clearance wig/custom order is not eligible for return or exchange.
Repair policy	Our customers can enjoy one time of wig repairing services which worth $40-$100 .Repair Service:—Clearing the hair —Adding hair (less than 130% hair density) —Cutting the extra lace —-Adjusting the cap circumference (fore-and-aft 0.5″)	Contact first support@svoyi.com if you have any questions. Please contact our customer service before returning products because we need to make sure whether it can be repaired. And get the repair return address.After confirming your repair request, you can send the wig back.The repair time is 25-36 business daysYou are also responsible for the 2 ways shipping fees.

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Exchange & Return & Repair & Privacy Policy

Privacy Policy

Shipping & Tracking